connect the printer to the laptop via usb cable
printer recognized and drivers loaded
follow the below to redirect the port. this fixed the problem.
Create a local printer, and then redirect the port to the network server. Follow these steps:
- Create a local printer and, under Ports, add a new port.
- Click Local Port, click New Port, and then type the server and printer name for the printer in \\ServerName\PrinterName syntax.
- Use the new port for the local printer.